Return Policy


We want you to be satisfied with your shopping experience and will consider accepting any returns within 14 days from date of purchase, provided they meet the conditions defined below.

Little Red Cheeks will exchange or refund the cost of the product on the following conditions:

• The Online Order is provided by the customer;
• Returned products are in the original condition and in undamaged packaging;
• No refunds or exchanges will be considered for a product that has been misused or purposely damaged;
• A faulty product will, where relevant, be subjected to a technical assessment by a specialist before being repaired, replaced or refunded;
• Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront;
• Exchanges will be made on the price the customer paid unless there has been a national price decrease due to end of ranges. This will be handled on an individual basis and may result in a lower return value.

Exclusions on the condition of Online Refund and Exchange Policy

• With respect to products that are found to be faulty or misrepresented by the manufacturer: all returns of this nature will abide by the manufacturer or importers returns policy. Both Little Red Cheeks and suppliers reserve the right to test all items before any decision is made with regards to the return/exchange;
• The item was not used for the intended purpose of the product;
• Instructions of the product were not followed;
• Products damaged due to negligence;
• Products not in sealed, original, undamaged packaging-this includes items assembled;
• Where the products are personalized or made to the customer’s specifications or where products are manufactured for the customer;
• Where the products are perishable or will expire rapidly;
• Where the products by reason of their nature cannot be returned; this includes but is not limited to all items of a hygienic nature, underwear, breast pumps, cosmetics, potties, as well as safety products including but not limited to, car seats and all medication;
• Any reading material sold;
• Any “end of range” items;
• Items tested and found to be in working order;

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